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Shipping & Returns Policy

Shipping is Flat Rate $8 

Orders over $50 = free shipping. Yay! 

 

If you are local, you may choose to pick up your package in Ely.

We typically  get your order out within 24 hours, unless it's the weekend.
if you order on a Friday after 12pm through Sunday , it ships on Monday.

When your Item ships...

When your order ships you will receive a shipping confirmation email with the tracking number.

Please monitor the shipping status of your package.

It will arrive at the shipping address specified in the order within 1-5 business days from the time that email is sent for U.S. deliveries.
Once we drop it off at the ship station, it's out of our hands.

We have the utmost hope there will be zero issues.
However, the forces that be can sometimes take your package into the abyss.

If you don’t receive your package within a week, please contact the carrier.

We Ship USPS & UPS. That information can be found in your shipping email.

 Reporting the missing package is your responsibility.

We can not be responsible for any lost packages reported after that time.

Summer shipping is crucial for speedy delivery.

Memorial Day ( or close to) thru September 30th

are our Summer Shipping dates

Wax melts freaky fast~ above 85 degrees

We ship all packages Monday & Tuesday depending where you live.

to ensure your packages do not sit in a warehouse or hot truck. 

Our packages may not be the most elegant and romantic,

however, they are packed for safe traveling. It's glass!

Lost or Delayed Packages

Once a package has left our facility, it is no longer the responsibility

of Five Pines Candle Co.
 Please contact the shipping provider for help with any lost or delayed packages. 

 

Store Credit or Exchanges

We are not offering returns at this time, but I do want you to love your purchase!  

Should you feel strongly about discussing a potential store credit or exchange, please contact me at hello@fivepinescandleco.com within 72 hours of receiving your order.

I'm more than happy to work with you to find a solution that works for both of us,

but please be conscious of the nature of our products.

All shipping and handling charges are the responsibility of the customer.

Please keep the tracking information until your return has been processed.

Any packages sent back to Five Pines Candle Co

(without direct instructions specifically stating to return the item)

will not be accepted and the package will be returned to the sender.

We do not assume responsibility for packages containing returns that are lost

in transit or packaged poorly. We do not reimburse return shipping costs.

We do not replace orders that are shipped with no tracking information.

 fragrance not for you?

At this time, we cannot accept returns for disliked fragrances.

All Product purchases are final sales. No returns or exchanges.

Think about gifting your candle, it's a win for us both!

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