Shipping & Returns Policy
Shipping is Flat Rate $6 for orders- $99.99 and under
Orders over $100 = free shipping. Yay!
Most of our packages weigh well above $6 for shipping to your neck of the woods.
If you are local, you may choose to pick up your package in Ely.
We typically get your order out within 1-2 Business days,
unless it's the weekend.
if you order on a Friday after 12pm through Sunday , it ships on Monday.
When your Item ships...
When your order ships you will receive a shipping confirmation email with the tracking number.
Please monitor the shipping status of your package.
It will arrive at the shipping address specified in the order within 1-5 business days from the time that email is sent for U.S. deliveries.
Once we drop it off at the ship station, it's out of our hands.
We have the utmost hope there will be zero issues.
However, the forces that be can sometimes take your package into the abyss
or mysteriously shatter glass.
If you don’t receive your package within a week, please contact the carrier.
We Ship USPS & UPS. That information can be found in your shipping email.
Reporting the missing package or broken items is your responsibility.
We are not responsible for your items once it leaves us.
Summer shipping is crucial for speedy delivery.
May thru September 30th
are the Summer Shipping dates
Wax melts freaky fast~ above 85 degrees
We ship all packages Monday & (Tuesday depending where you live)
to ensure your packages do not sit in a warehouse or hot truck.
Our packages may not be the most elegant and romantic,
however, they are packed for safe traveling. It's glass!
Lost, Delayed or Broken Packages
{As of February 19, 2024}
Once a package has left our facility, it is no longer the responsibility
of Five Pines Candle Co.
contact the shipping provider for help with any lost, damaged or delayed packages.
Please email us and let us know there was damage- with a photo. we will send
you a discount code for a future purchase, to replace broken candle,
while you are waiting on your claim.
Store Credit or Exchanges
We are not offering returns at this time, but I do want you to love your purchase!
Should you feel strongly about discussing a potential store credit or exchange, please contact me at hello@fivepinescandleco.com within 72 hours of receiving your order.
I'm more than happy to work with you to find a solution that works for both of us,
but please be conscious of the nature of our products.
All shipping and handling charges are the responsibility of the customer.
Please keep the tracking information until your return has been processed.
--IF there are Any packages sent back to Five Pines Candle Co--
(without direct instructions specifically stating to return the item)
will not be accepted and the package will be returned to the sender.
We do not assume responsibility for packages containing returns that are lost
in transit or packaged poorly. We do not reimburse return shipping costs.
We do not replace orders that are shipped with no tracking information.
fragrance not for you?
At this time, we cannot accept returns for disliked fragrances.
All Product purchases are final sales. No returns or exchanges.
Think about gifting your candle, it's a win for us both!