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Shipping & Returns Policy

Shipping is Flat Rate $10 as of January 2023

Orders over $60 = free shipping. Yay! 

 

If you are local, you may choose to pick up your package in Ely.

We typically  get your order out within 24 hours, unless it's the weekend.
if you order on a Friday after 12pm through Sunday , it ships on Monday.

When your Item ships...

When your order ships you will receive a shipping confirmation email with the tracking number.

Please monitor the shipping status of your package.

It will arrive at the shipping address specified in the order within 1-5 business days from the time that email is sent for U.S. deliveries.
Once we drop it off at the ship station, it's out of our hands. We have the utmost hope

there will be zero issues.
However, the forces that be can sometimes take your package into the abyss.

If you don’t receive your package within a week, please contact us at fivepinescandleco@gmail.com You have 5 days from the date UPS, FedEx or USPS claims they delivered the order

to report a missing package.

We can not be responsible for any lost packages reported after that time.

Summer shipping is crucial for speedy delivery.

Memorial Day ( or close to) thru September 30th

are our Summer Shipping dates

Wax melts freaky fast~ above 85 degrees

We ship all packages Monday & Tuesday depending where you live.

to ensure your packages do not sit in a warehouse or hot truck. 

Our packages may not be the most elegant and romantic,

however, they are packed for safe traveling. It's glass!

Damaged on Arrival?


If a package arrives damaged

please retain original packaging and contact us immediately by email.

We may require pictures of the damage before shipping a replacement package.

fragrance not for you?
All Product purchases are final sales. No returns or exchanges.

Think about gifting your candle, it's a win for us both!

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